Unbaggaged provides door-to-door luggage storage. Here’s how it works: You book online, providing your pick-up and drop-off locations, dates, and times. Our driver collects your luggage at the specified time and location. Your luggage is securely stored in our facility. We deliver your luggage to your chosen location at the specified time.

Visit our website, select your pick-up and drop-off locations, times, and dates, and specify the number of bags. Complete the booking by paying online through Stripe or PayPal.

Yes, you’ll receive a tracking link once your booking is confirmed. This allows you to monitor your luggage’s status in real-time.

Amendments can be made up to 24 hours before pick-up for general changes or 24 hours before drop-off for location changes. Contact us via email: support@unbaggaged.com or phone for assistance.

Ensure your luggage is securely packed and locked if necessary. Double-check that it contains no prohibited items (see below for details).

Yes, our drivers can collect luggage from hotels, Airbnbs, or private residences. You must arrange for someone (e.g., a receptionist) to hand over the luggage if you’re not present.

Drivers will wait up to 15 minutes free of charge. After that, you’ll be charged £5 per 10 minutes, and after 30 minutes, the booking will be cancelled without a refund.

If you miss the pick-up window, the booking will be cancelled, and no refund will be issued. You can rebook based on availability. Please let us know in advance if you are not able to make the pick up/drop off time.

Yes, drop-off location changes can be made up to 24 hours before the scheduled drop-off time, provided the new location is within our service area.

Yes, you must be present to receive your luggage. If a third party, such as a hotel receptionist, is receiving the luggage, you must arrange this in advance.

Drivers will wait up to 15 minutes free of charge. After that, a charge of £5 per 10 minutes applies, and after 30 minutes, the booking will be cancelled without a refund.

Your luggage is stored in secure, climate-controlled facilities monitored 24/7 with CCTV surveillance. You will be able to see where it is stored through your tracking link.

At pick-up and drop-off, our drivers take photos of your luggage to document its condition. Your luggage is insured up to £1,000 in case of damage or loss.

Unfortunately, mid-storage access is not available. Ensure you take any essential items before pick-up.

In the rare event of damage or loss, you can file a claim with supporting evidence. We offer insurance coverage of up to £1,000 per bag. During pick up and drop off we take photos of your luggage to give you an added security to ensure your bags are returned just how you had them.

Yes, we can accommodate oversized items like sports equipment or musical instruments. Contact us beforehand to confirm.

For safety and compliance, the following items are not allowed: Hazardous materials (e.g., explosives, flammables, toxic chemicals). Perishable goods (e.g., food, plants). Illegal items or substances. Valuables exceeding the £1,000 insurance limit, such as cash, jewellery, or electronics.

Yes, but ensure the contact details provided at booking are accessible by the person using the service.

Drivers are allowed a grace period of 15 minutes. If the delay exceeds this, you may be eligible for a credit.

Our customer support team is available 24/7. Reach us via: Email: support@unbaggaged.com Phone: +44 (0)131 210 0180

Yes, our service operates year-round, including bank holidays.

Once your booking is confirmed, you’ll receive a tracking link via email. This allows you to monitor your luggage’s journey in real-time.

The tracking link shows your luggage’s current location, estimated pick-up/drop-off times, and any updates during transit.

Contact our support team at support@unbaggaged.com, and we’ll resend the link to your registered email.