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Privacy Policy


Effective Date: 01/12/24
Unbaggaged Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or otherwise interact with us.
 
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide

  • Personal Details: Name, email address, phone number, and payment details.

  • Booking Information: Pick-up and drop-off locations, dates, times, and the number of bags.

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, and operating system.

  • Usage Data: Pages visited, time spent on the website, and other interaction details.

1.3 Information from Third Parties

  • Payment processors like Stripe or PayPal may provide transaction information.

 
2. How We Use Your Information
We use your information to:

  • Process and manage your bookings.

  • Communicate with you about your bookings, updates, and promotional offers (if you opt-in).

  • Provide customer support and respond to your enquiries.

  • Improve and personalise your experience on our website.

  • Comply with legal and regulatory obligations.

 
3. Sharing Your Information
We only share your information in the following circumstances:

  • Service Providers: With drivers and third-party logistics partners for service delivery.

  • Payment Processors: To process payments securely via Stripe or PayPal.

  • Legal Requirements: If required by law or to protect our legal rights.

We do not sell or share your personal information for marketing purposes without your explicit consent.
 
4. Data Retention

  • Personal Data: Retained for as long as necessary to provide our services and comply with legal obligations.

  • Email Information: Retained for communication and marketing (if opted-in) until you unsubscribe or request deletion.

 
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, use, or disclosure. This includes:

  • Encryption of sensitive data during transmission (e.g., payment information).

  • Secure storage of data on protected servers.

While we take these measures, no system can guarantee 100% security.
 
6. Your Rights
You have the following rights under GDPR and applicable laws:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct your personal data.

  • Deletion: Request the deletion of your data, subject to legal requirements.

  • Data Portability: Obtain a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Opt out of marketing communications or withdraw consent for specific data uses.

To exercise these rights, contact us at support@unbaggaged.com.
 
7. Cookies and Tracking
Our website uses cookies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings.
 
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
 
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Phone: +44 (0)131 210 0180

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